Frequently Asked Questions

Our clients frequently have questions about how we work, and how we are able to assist in recovering losses that they’ve suffered. If you don’t find the answers you’re looking for below, we would be happy to speak with you directly via email or telephone.

Q: How can you demonstrate that I was 'mis-sold'?
A number of considerations are taken into account when demonstrating whether or not a particular financial product was mis-sold to you. These can include things like you “attitude to risk”, your “capacity for loss”, and whether or not the financial product or service in question was suitable according to your personal circumstances. Needless to say, Financial Investigation and Recovery Ltd is in a good position to present your case appropriately.
Q: How much will this cost me?
Financial Investigation and Recovery Ltd will not ask for any fees from you until the claim is successful, except in rare circumstances, or if it is necessary for the progression of the claim*. Upon successfully recovering your losses, we will charge a success fee of 25% +VAT of any monies recovered. Please see our Terms Of Engagement for further information.

*If you cancel your contract with us before we complete our services, an early termination fee may apply. If it is necessary to seek paperwork from third party sources in order to progress your claim, those third party sources may ask for a fee of £10.

What if my claim is unsuccessful?
If we pursue financial recovery on your behalf and cannot secure an award, no fees will be payable by you. The costs of administering the claim will be entirely covered by Financial Investigation and Recovery Ltd, except in the circumstances covered in the previous FAQ.
Q: Can I do this myself?
Yes. Everyone has the right to seek recompense for any losses suffered. The process for doing so will vary depending on the circumstances in question, whether or not the company you dealt with was trading at the time, as well as other factors. You can find further information regarding this matter by visiting the How Does It Work? section of our website.
Q: How long does it take?
The length of the process depends on a number of factors including: the avenue for seeking redress; whether or not the company you are making a claim against is still in business; whether or not we can obtain paperwork on your behalf; etc. These factors mean that the process from start to finish can last for a minimum of six months. However, we will always try to make the process as swift and smooth as possible.
Q: What information will you need from me?
At the very least, we will need your personal account of what occurred that gave rise to you seeking recompense. Typically, this will involve a brief conversation between us, where we ask what the circumstances of the complaint are, what your financial circumstances were at the time, and so on. Depending on the availability of information from third party sources, we may also need copies of any records that you hold relating to the events in question, for example, promotional material from the company being claimed against, purchase confirmations etc. Any further information required will be discussed with you as and when the requirement arises.
Q: This seems too good to be true. What's the catch?
There is no catch. As a business, we have simply identified a market for our services. We have full confidence in our abilities to provide our services successfully, and are therefore comfortable to absorb the costs of administering the process to completion, upon which we charge you for doing so. As a Claims Management Company, we are regulated by the Claims Management Regulator in respect of claims management activities. Our registration number is CRM:42412 and is recorded on the website
If you have any further questions about our services, we would be happy to discuss these with you with no obligation on your part, simply Get In Touch.